Client Lead (all genders)

Your responsibilities

As a Client Lead (all genders) you are a strategic partner for our clients and work with them to develop innovative, actionable plans for their digital transformation. Your focus is on increasing growth, profitability and customer satisfaction in your portfolio. Together with our delivery management, you ensure that projects are realized on time, on budget and on target.

You will develop and be responsible for implementing growth strategies for existing customers and work with our consultants and the growth teams to develop sales strategies for new cross-selling and upselling topics. Your success is measured by the increase in the content and economic value of your accounts.
You not only promote the development of our customers, but also ensure that the services provided are communicated clearly and consistently both internally and externally. It is crucial that you communicate transparently with internal committees and external stakeholders to ensure uniform and targeted coordination.
You are responsible for the commercial and content-related aspects of your customer projects. You will lead bid processes independently, manage them through to completion and take on complex contract and price negotiations. You will manage sales volumes and profitability to ensure that both financial and qualitative targets are achieved.
You will have leadership responsibility for a delivery team consisting of Delivery Leads and Project Manager and ensure their efficient management.

We expect you to

Bring in what makes you special. This should include:

Extensive experience in account management, client management or a similar role, ideally in a digital transformation environment.
Proven success in developing and implementing growth strategies as well as identifying new business opportunities and realizing cross-selling and upselling potential.
Experience in leading teams consisting of delivery leads and project managers, with a focus on efficient project management.
Confident demeanor and strong ability to communicate complex topics clearly and consistently internally and externally.
Sound knowledge of financial and budget management, including experience in bid processes and contract negotiations.
Strong understanding of managing sales volumes and profitability to achieve financial and quality targets.
Business fluent in written and spoken German and English.

What to expect from us

As Ray Sono, we are an established player in the digital service provider market and have retained our start-up gene, innovative spirit and unbroken enthusiasm for digital topics to this day. We always focus on varied, challenging and innovative projects for our employees. In addition to exciting topics, we also offer our Rays:

Flexible working hours without core working hours as well as mobile work
Work in beautiful locations with the option of several weeks workation per year in other European countries
Windows PC or Mac – free choice of hardware
An individual development plan and corresponding training opportunities
Do you want to cycle to work? With our partner JobRad, we offer the opportunity to lease modern bicycles.
A strong interdisciplinary team with great team spirit, where you can find listeners or mentors.
Our own Feel-Good team works every day to ensure that all Ray are doing well. This includes catering in the offices as well as after-work, summer, and winter parties – and much more!

What counts for us is people in all their facets.

Equal opportunities, diversity and inclusion are part of our colorful corporate culture. That's why we want you for who you are. Regardless of where you come from, what color your skin is, how old you are, what you believe in, what gender you identify with, who you love or whether you have a disability or not.