The business fields of Road Logistics and Air & Sea Logistics combined in a customer-focused platform
have access to the platform during the beta phase, allowing them to manage their daily business digitally
from the fields of strategy, research, development, user experience, interface design, and communication
Ensuring seamless digital logistics processes
Up until now, all customer shipments have been managed through various portals and channels. In the future, these will be replaced by a customer-centric Single Point of Contact (SPoC) platform that ensures seamless logistics processes regardless of the mode of transport. This platform excels in usability and boasts impressive UX and interface design.
A state-of-the-art platform that consolidates all processes
The DACHSER platform brings together the services of the Business Fields Road Logistics and Air & Sea Logistics across business sectors into a user-friendly, modern interface for customers.
Central management
All shipments are managed in one central location, and shipment documents can be viewed digitally.
Real-time shipment tracking
Users can track the supply chain of all shipments and share it with third parties.
Continuous optimization
The active use of the DACHSER platform and user feedback generate valuable data, enabling the development team to precisely optimize the platform's offerings.
This project is a milestone in the digitization of logistics processes. The real-time transparent presentation of the DACHSER platform combines our core competencies in strategy, IT, SXD, UX, and design, symbolizing the level of digital transformation that we hold ourselves and our partners to.
Sebastian Krüger, Member of the Executive Board, Ray Sono
Our approach
- Carrying out customer and technology research to identify user requirements and develop a high-level solution architecture.
- Assembling a Ray Sono + DACHSER team into scrum teams tailored to the platform requirements profile. Continuous research focussed on user experience and customer needs.
- Further development of the product in phases with successive rollout. User feedback is collected in real time in the beta version. Teams work in an interdisciplinary and agile manner according to the SAFe model for effective scaling and customisation.
Success factors
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Conducting user research through DACHSER's customer panel and targeted ideation processes for a tailored end-to-end solution that precisely meets the needs of the users.
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Establishment of a SAFe development team comprised of experts from Ray Sono and DACHSER, specifically geared towards efficiently developing innovative solutions to the highest standards.
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Implementation of a robust rollout and communication plan ensuring clear and effective communication.
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Development of a design system serving as the foundation for all future IT applications, ensuring consistent and user-friendly interfaces across all future systems.
Annual Multimedia Award
Awarded silver in the "Digital services: Apps, tools & voice user interfaces" category at the prestigious Annual Multimedia Award (2024) for the launch of the digital customer platform.
For us, the award is a clear indicator that we have set ourselves the right goals and also confirms the innovative character of the DACHSER platform.
DACHSER × Ray Sono. Partners since 2022.
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